Services

Customer Support

From your first enquiry to the day you fly home — real people in Entebbe and Somerset answer your questions, solve problems on the ground, and make sure your safari runs smoothly.

Phone & WhatsApp

Reach us on +256 777 543 662 for urgent in-country assistance.

Email support

Detailed responses to pre-trip questions within one business day.

On-trip backup

24-hour emergency line linked to our operations team in Uganda.

UK & Uganda teams

Time-zone coverage from Somerset and Entebbe for travellers worldwide.

Common questions

A passport valid 6+ months, Uganda e-visa (apply online), yellow fever certificate if arriving from endemic countries, and printed permit confirmations we send you.

Gorilla and chimp permit confirmations are emailed once UWA issues them — typically within 2–4 weeks of deposit. Lodge vouchers follow once balances are cleared.

Your driver-guide and our 24-hour operations line (+256 777 543 662). We coordinate lodge changes, missed activities, and medical referrals if needed.

Often yes — extra nights, different lodges, or added activities depend on availability. Contact us early in the day and we will rearrange what we can.

Email us or leave a TripAdvisor review. Returning guests receive priority permit booking and loyalty discounts on future safaris.

We can help with

  • Visa, vaccination, and travel insurance guidance
  • Packing lists for forest treks, savanna drives, and lake stays
  • Flight delay, missed connection, and rebooking coordination
  • Special dietary needs, accessibility, and family travel questions
  • Post-trip feedback, reviews, and planning your next adventure

Our offices

🇺🇬 Uganda — Millenium House, Nkumba – Entebbe Road, next to S&S Mall, Entebbe, Uganda, East Africa.

🇬🇧 United Kingdom — Taunton, TA3 7LJ, Somerset, England.

Office hours: Monday – Saturday, 8:00 AM – 6:00 PM (East Africa Time). Emergency safari line available 24/7 while you are in Uganda.

We are here to help

Contact Us Send a message to our planners. Travel Planning Start with a free itinerary consultation. Booking Services Permits, lodges, and transport secured for you. Book a Safari Reserve your dates online today.

Ready to start your safari?

Speak with our planners or book online — secure payments via MTN MoMo, Airtel Money, Visa, and Mastercard.

Book Your Safari